Lucent Aesthetics
62 Plume St, Redcliffe, Queensland
Registered Nurse–led clinic · AHPRA NMW0001455419
Last updated: 05/07/2026
By booking an appointment or purchasing a service with Lucent Aesthetics, you agree to the following terms.
Lucent Aesthetics is an RN-led cosmetic aesthetics clinic operated by Nerys Brackman. All treatments are provided by qualified clinicians. A consultation is required before any treatment, and all treatment recommendations are made on an individual basis.
A consultation is required prior to treatment. During your consultation we assess your suitability, discuss your goals, and explain the treatment, expected outcomes, and any risks. We reserve the right to decline or postpone treatment where it is not clinically appropriate, safe, or in your best interest.
Individual results vary. No specific outcome is guaranteed, and any information provided is general in nature and not a substitute for personalised clinical advice.
Informed written consent is required before any treatment. You are responsible for providing accurate and complete health information, including medications, medical conditions, allergies, and pregnancy or breastfeeding status. Withholding relevant information may affect your safety and the suitability of treatment.
A deposit may be required to secure your booking. Your deposit is applied to the cost of your treatment on the day of your appointment.
Deposits are non-refundable in the circumstances set out in the Cancellation Policy below.
We understand that plans change. To be fair to our clinicians and other clients, the following policy applies.
Notice period. We require a minimum of 24 hours' notice to cancel or reschedule any appointment.
Cancellations or reschedules with less than 24 hours' notice. Where you cancel or reschedule with less than 24 hours' notice, your deposit will be forfeited. A new deposit will be required to secure a future booking.
No-shows. If you do not attend your appointment without notice, your deposit will be forfeited and a new deposit will be required to rebook.
How to cancel or reschedule. Please contact us as early as possible on 0412 305 910 or via our booking system to change your appointment.
Late arrivals. If you arrive late, we will do our best to accommodate you, however your treatment time may be shortened or the appointment may need to be rescheduled to avoid impacting other clients. The cancellation policy may apply.
Our cancellations. In the rare event that we need to cancel or reschedule your appointment, we will contact you as soon as possible and offer you the next available time. Any deposit paid will be honoured against your rescheduled appointment or refunded if you choose not to rebook.
Full payment is due on the day of treatment unless otherwise agreed in writing. We accept the payment methods displayed at the clinic and via our booking system. Prices are subject to change without notice; the price applicable is that current at the time of treatment.
Where you purchase a course or package of treatments, sessions are non-transferable and non-refundable once the course has commenced, except where required by the Australian Consumer Law. Any expiry period will be advised at the time of purchase.
Following your treatment we will provide aftercare instructions. Your results and safety depend in part on following these instructions. Please contact us promptly if you have any concerns following a treatment.
With your separate written consent, we may take clinical photographs for your record and for assessing your progress. We will not use your images for any other purpose without your specific consent.
Gift vouchers are valid for the period stated on the voucher, are non-refundable, and cannot be redeemed for cash. Vouchers must be presented at the time of redemption.
Treatments are provided to adults aged 18 and over. We do not provide cosmetic treatments to persons under 18.
We are committed to providing safe, high-quality care. If you have any concerns, please raise them with us directly so we can address them. Nothing in these terms limits your rights under the Australian Consumer Law.
We collect and handle your personal and health information in accordance with the Privacy Act 1988 (Cth) and applicable health records legislation. Your information is kept confidential and used to provide and manage your care. Please see our Privacy Policy for further detail.
To the extent permitted by law, Lucent Aesthetics is not liable for any loss or harm arising from your failure to disclose relevant health information or to follow aftercare instructions. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded.
We may update these terms from time to time. The version current at the time of your booking applies.
Lucent Aesthetics
62 Plume St, Redcliffe, QLD
Phone: 0412 305 910
Web: lucentaesthetics.com.au
Consultation required · Individual results vary · NMW0001455419