Privacy Policy – Lucent Aesthetics (Queensland, Australia)
Last Updated: 09/06/2025
1. Introduction
Lucent Aesthetics is committed to protecting your privacy in compliance with:
- Privacy Act 1988 (Cth) including Australian Privacy Principles
- Health Records Act 2001 (QLD) where applicable
- AHPRA confidentiality guidelines for healthcare providers
2. Information We Collect
We may collect:
- Personal details (name, contact information)
- Health information (medical history, treatment records)
- Payment details (processed securely via encrypted systems)
3. How We Use Your Information
Strictly for:
- Providing safe clinical treatments
- Appointment management
- Processing payments
- Complying with legal medical record requirements
4. Disclosure
Information is only shared:
- With your explicit consent
- Where legally required (e.g., medical emergencies)
- With third-party providers under confidentiality agreements (e.g., secure cloud storage)
5. Data Security
We implement:
- Password-protected electronic records
- Secure physical document storage
- Staff confidentiality agreements
6. Your Rights
You may:
- Request access to your records
- Correct inaccurate information
- Withhold consent (may affect treatment options)
7. Complaints
Contact our Privacy Officer at [email/phone]. You may also lodge complaints with:
- OAIC (Office of the Australian Information Commissioner)
- AHPRA for health privacy concerns
8. Policy Updates
Changes will be notified via our website or in-clinic notices.
Contact Us
For privacy questions:
Lucent Aesthetics
0412 305 910
nerys@lucentaesthetics.com.au
This policy meets QLD and Australian legal requirements for medical aesthetics practices.