Privacy Policy

 Privacy Policy – Lucent Aesthetics (Queensland, Australia)

Last Updated: 09/06/2025

1. Introduction
Lucent Aesthetics is committed to protecting your privacy in compliance with:

• Privacy Act 1988 (Cth) including Australian Privacy Principles
• Health Records Act 2001 (QLD) where applicable
• AHPRA confidentiality guidelines for healthcare providers

2. Information We Collect
We may collect:

• Personal details (name, contact information)
• Health information (medical history, treatment records)
• Payment details (processed securely via encrypted systems)

3. How We Use Your Information
Strictly for:

• Providing safe clinical treatments
• Appointment management
• Processing payments
• Complying with legal medical record requirements

4. Disclosure
Information is only shared:

• With your explicit consent
• Where legally required (e.g., medical emergencies)
• With third-party providers under confidentiality agreements (e.g., secure cloud storage)

5. Data Security
We implement:

• Password-protected electronic records
• Secure physical document storage
• Staff confidentiality agreements

6. Your Rights
You may:

• Request access to your records
• Correct inaccurate information
• Withhold consent (may affect treatment options)

7. Complaints
Contact Nerys on 0412 305 910. You may also lodge complaints with:

• OAIC (Office of the Australian Information Commissioner)
• AHPRA for health privacy concerns

8. Policy Updates
Changes will be notified via our website or in-clinic notices.

Contact Us
For privacy questions:
Lucent Aesthetics
0412 305 910
nerys@lucentaesthetics.com.au

This policy meets QLD and Australian legal requirements for medical aesthetics practices.